Refund policy
Returns Policy
Effective Date: August 18, 2026 Last Updated: August 18, 2026
This policy applies to all orders placed on wearephera.com, operated by Dust N' Sweep L.L.C., d/b/a Phera.
1. Returns & Exchanges
Return Window
We accept returns within 10 days of the delivery date. To be eligible for a standard return, items must be unopened, unused, and in their original packaging.
Refillable/Reusable Product Considerations
Phera may have different return conditions for reusable bottles, refill pouches, bundles, promotional items, or other products depending on the product and its condition. Any product-specific return restrictions or exceptions will be stated on the applicable product page or communicated by Phera before the return is processed. Unless otherwise stated, standard returns are subject to the 10-day return window and unopened/unused condition described above.
Damage claims are handled separately from standard returns because damage may not be visible until a product is opened. Customers should report damage as soon as reasonably possible after discovery, and preferably within 7 calendar days of delivery. Phera may require photographs of the product, packaging, shipping label, or other information reasonably necessary to evaluate the claim. Phera may deny a damage claim when the available information indicates that the damage occurred after delivery, resulted from misuse, improper handling, accidental damage, normal wear and tear, or other circumstances not attributable to Phera or the shipping carrier. When a legitimate damage claim is confirmed with sufficient proof, Phera may provide a replacement or exchange.
Non-Returnable Items
Products identified as final sale, gift cards, and products that are opened or used may be non-returnable unless they qualify for a valid damage or defect claim or applicable law requires otherwise. Any product-specific non-returnable conditions will be stated on the applicable product page or at the time of purchase.
How to Start a Return
To initiate a return, contact us at Hello@Phera.earth or 1-833-67PHERA with your order number. Returns must be approved by Phera before they are shipped back. We will provide instructions on how and where to send your return. Please do not send a return to our business address or any other address unless Phera has provided return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs on standard (change-of-mind) returns. This cost will be deducted from your refund rather than charged separately. Return shipping is not deducted for valid damage or defect claims — see "Damaged or Defective Items" below.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 3–7 business days. Original shipping charges, if any, are generally non-refundable, except where required by applicable law or when the return is due to an error, defect, or damage attributable to Phera. The time it takes for the refund to appear in your account may vary depending on your bank or card issuer's processing times.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us preferably within 7 calendar days of delivery with photos and a description of the issue. After reviewing the claim, Phera may provide a replacement or exchange when the damage or defect is confirmed. Claims may be denied when the issue resulted from misuse, improper handling, accidental damage, normal wear and tear, or other circumstances not attributable to Phera or the shipping carrier.
Order Cancellations
Orders are processed quickly, so cancellation is not guaranteed once an order is placed. If you need to cancel or change an order, contact us immediately at Hello@Phera.earth. We will do our best to make the change before the order ships. Once an order has shipped, it cannot be canceled.
Subscription Cancellations
If you are subscribed to Phera's refill subscription program, you may cancel, pause, or modify your subscription at any time directly through your account on the Site, or by emailing us at Hello@Phera.earth. Cancellations should be made at least 72 hours before your next scheduled shipment to avoid being charged for that cycle. If a subscription has already been charged or entered fulfillment, cancellation may apply to the following billing cycle rather than the current order.
2. Contact Us
Questions about shipping or returns? Reach out to us at:
Dust N' Sweep L.L.C., d/b/a Phera Email: Hello@Phera.earth Phone: 1-833-67PHERA Address: 1776 Mentor Avenue, Suite 127