Shipping policy
Phera Shipping
Effective Date: August 18, 2026 Last Updated: August 18, 2026
This policy applies to all orders placed on wearephera.com, operated by Dust N' Sweep L.L.C., d/b/a Phera.
1. Shipping
Processing Time
Orders are processed within 1–3 business days of purchase, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order ships.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order and delivery address. Please refer to the rates shown at checkout for the most accurate, up-to-date pricing.
Shipping Destinations
We currently ship to addresses within the United States only. We do not currently offer international shipping.
Delivery Time
Estimated delivery time is 2–5 business days after processing, depending on your location and the shipping carrier. Delivery times are estimates and not guaranteed.
Shipping Carrier
Orders may be shipped through USPS, UPS, DHL, or other shipping carriers selected by Phera or made available through Shopify Shipping. The carrier used may vary depending on the order, destination, and shipping method selected at checkout.
Lost or Damaged Packages
Missing Items: If an item is missing from your order, contact us within 7 calendar days of delivery with your order number and a photo of what you received. We will investigate and resolve the issue.
Wrong Item: If you receive the wrong product, contact us within 7 calendar days of delivery with your order number and a photo of the item received. We will send the correct item as quickly as possible.
If your order arrives damaged, please contact us as soon as reasonably possible after delivery, and preferably within 7 calendar days, at Hello@Phera.earth or 1-833-67PHERA. Please provide your order number and clear photos of the damaged product and, when available, the packaging and shipping label. Phera will review the claim and, when the damage is confirmed, provide an appropriate resolution, which may include a replacement or exchange.
Address Accuracy
Please double-check your shipping address at checkout. Phera is not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. If an order is returned to Phera because of an incorrect or incomplete address, we may contact the customer to arrange reshipment. Additional shipping charges may apply.
2. Contact Us
Questions about shipping or returns? Reach out to us at:
Dust N' Sweep L.L.C., d/b/a Phera Email: Hello@Phera.earth Phone: 1-833-67PHERA Address: 1776 Mentor Avenue, Suite 127